The payment of the required deposit or full payment for a reservation
on an escorted or independent tour package constitutes consent to
all provisions of the terms and general information contained in this
site.
All rates are quoted in US Dollars &EUROS
. We will bill your credit card based on the daily exchange rate
stated by the Central
Bank of Turkey for the specific date of the transactions, which are
including VAT tax in effect at present. We are not responsible for
additional credit card fees or discrepancies assessed by your local
bank.
BOOKING PROCEDURES DEPOSITS
Tour Reservations
A 30 % deposit is required upon booking and the full balance will be charged
only upon the starting date of the services commencement.
Cruise Reservations
A 50% non-refundable deposit is required at time of booking. The full balance
is due 30 days prior to departure date.
Car Rental Reservations
No deposit is required, however a credit card authorization will be required
as guarantee. The full balance will charged 2 days prior to rental date.
Group Reservations
Special Terms and Conditions will be issued at the time of booking based
on different services to be rendered. However full balances are required
1 month prior to commencement of services.
REVISIONS
Revisions made to an existing booking are not subject to any fees unless
otherwise stated in the deposit policy.
PAYMENT
MACERA TOUR Travel accept Visa and Master Card
for payment for all programs. A credit card authorization form is
required for all transactions and faxed back to our number + 90-212-458
65 70. For security purposes we require a photocopy of your credit
card, your signature, billing address and home telephone number.
No second-party credit cards will be accepted. Bank money transfers
are accepted.
CANCELLATION POLICY
Tour Reservations
Cancellations received up to 7 days prior to commencement of services are
subject to a 15% penalty If canceled within 7 business days deposit will
be non-refundable.
Cruise Reservations
Not refundable if canceled within 30 days of departure.
Car Rental Reservations
Less than 3 days prior to rental date, first day rental will be charged.
Group Reservations Cancellation policy will be advised at time of booking.
REFUND OF UNUSED SERVICES
Once a service has commenced, no refunds can be made for any specific tour
accommodation, sightseeing and other services not taken.
DOCUMENTS
Travel documents will be issued according the different services rendered.
GROUND TRANSPORTATION
Ground transportation is provided in accordance with the itinerary by private
car, van, minibus, midibus or motor coach depending on the size of the traveling
party.
HOTELS
Hotels are listed in the applicable section of our Website. Unless otherwise
specified, all rooms are "run of the house" of printing and may
be changed without prior notice.
CRUISES
Accommodations are per description in the programs. Cruise lines and cruise
ships may be substituted and itineraries slightly altered.
SEQUENCE OF TOUR PROGRAM
During the national and local holidays, certain periods of conventions, congresses
and other unforeseen events, the Tour Operator may have to make last minute
changes (subsequent to issuance of final itinerary) in the sequence of
the tour. Tours that operate during holiday periods may necessitate changes
in hotels and sightseeing. As museums schedules change, other visits may
be substituted on day's museums are closed.
NOT INCLUDED IN THE TOUR RATES
Land rates do not include international flights between the countries and
domestic flights in the country, unless stated in the itinerary. Any expenses
in the passport costs, visas, airport departure taxes, photography fees
payable at admission sites, excess baggage, forwarding of baggage and souvenirs,
meals not specified on the itineraries, all personal expenses incurred
at the hotels and the customary tips to drivers and guides, which are left
to passengers discretion are not included.
RESPONSIBILITY
MACERA TOUR is responsible in making all the arrangements
for everything specified in the services and itineraries. All of
the carriers, hotels and other services provided in which we bring
together in our tours work as independent contractors and are not
agents or employees of the company. Nevertheless, all of the service
provided bears MACERA TOUR 's guarantee and responsibility for quality
service, which we provide all of our customers with. All travel
documents issued by MACERA TOUR , in written paraphernalia or to
the customer, are subject to the terms and conditions specified
by the laws of Turkey. In case any of the services included in our
tour packages cannot be provided at the time of the tour for reasons
beyond the control of the company, than MACERA TOUR Travel is responsible
in providing equally comfortable and interesting alternatives. Any
resulting difference resulting from customer's choice of the alternatives,
shall be payable by the customer during their stay. Luggage is carried
at the owner's risk and luggage insurance is recommended.
INSURANCE
Health, accident, luggage and trip-interruption insurance is strongly recommend.
RESERVATION DETAILS
1. Payment details will
be informed to you with confirmation e-mail and those conditions will
be valid for payments.
If you have any questions or need to modify a reservation,
please call us at +9-0-212-4586565.
1. Cancellations must be
reported to our reservation department 72 hours before the check-in date/time.
For this proper cancellation, the fee will only be the $15 pre-payment
as a service charge.
2. For anything less than 72 hours,
your reservation status will be "No-Show". In this case
the cancellation fee will be one night's charge.
3. For group/multiple reservations,
the fee is the total cost of the group for one night.4. For
no cancellation notification the full amount of the reservation will be
charged to your credit card.
5. If there is any refunds
to be made to your credit card, the time required for a transaction is
at least 15 working days.
You agree to the Terms & Conditions
of making any reservation through websites owned by Macera Travel Agency
.
TOURS
